Delivery Options
Please Note
Our delivery service may be affected over bank holidays and during peak sale periods including Black Friday and Christmas. During these periods, there may be some carrier delays on your chosen service.
SERVICE DETAILS
£6.99 on orders of any value.
Order by 2pm (Mon-Thurs) for same day dispatch.
Deliveries to in Northern Ireland, the Scottish Highlands or the Channel Islands may take longer.
Service Details
- Delivery within 1-2 days from dispatch.
- Orders placed by 2pm (Mon-Thurs) only for same day dispatch.
- Orders placed after 2pm will be dispatched the next working day.
- Orders placed Fri-Sun will be dispatched on the following Monday.
- During sale or holiday periods, please allow more time for delivery.
- Excludes Saturdays, Sundays and Public Holidays.
- Once your order ships, you'll receive a confirmation email with your tracking number.
SERVICE DETAILS
- £6.49 on orders of any value.
- Available in the mainland UK, Northern Ireland and the Channel Islands.
DELIVERY TIME
- Allow 1-2 days for delivery from dispatch.
- During sale or holiday periods, please allow more time for delivery.
- Delivery to Northern Ireland, the Scottish Highlands and the Channel Islands may take longer.
TRACKING
- Once your order ships, you'll receive a confirmation email with your tracking number.
SERVICE DETAILS
- Free on orders over £90.
- £4.49 on orders under £90.
- Available in the mainland UK, Northern Ireland and the Channel Islands.
DELIVERY TIME
- Allow 3-5 days for delivery from dispatch.
- During sale or holiday periods, please allow more time for delivery.
- Delivery to Northern Ireland, the Scottish Highlands or the Channel Islands may take longer.
TRACKING
- Once your order ships, you'll receive a confirmation email with your tracking number.
Delivery Information
We aim to process orders as soon as possible during our opening hours. There are occasions where orders are delayed for dispatch including but not limited to, sale or holiday periods, large orders or stock issues. We will update you as soon as possible where there is stock issues or an unexpected delay in your order being dispatched.
Once orders are confirmed we cannot guarantee changes can be made. This includes changes to delivery address, shipping options, item changes or cancellations. Please check all details before confirming the
order.
We will of course try to accommodate any requests made, please email our team on hello@truemotionrunning.co.uk as soon as possible including your order number and changes you would like applied.
We do not part ship orders so please let us know if an item is missing upon delivery.
For any lost or missing deliveries, please contact us no later than 10 working days after scheduled delivery for us to investigate this with the courier. In the event of a missing or lost parcel, we may require the customer to confirm non-receipt in writing by completing a form and/or to provide supporting information for investigation purposes. If we are contacted outside of this period or there is failure to provide requested additional information this may prevent us from replacing or refunding orders.